At Northern Diamond, we are proud to offer a full range of professional jewellery services, delivered with care, precision, and attention to detail.
Whether you’re looking to restore a treasured piece, create a bespoke design, or customize an existing one, our experienced team is here to help you every step of the way.
We provide expert in-house repair services to restore your jewellery to its original beauty. All repairs are carried out on-site in our Aberdeen workshop, ensuring a safe, quick, and reliable service.
Whether up or down, we resize rings for a perfect, comfortable fit.
We clean and polish your jewellery to bring back its brilliant shine.
We reapply rhodium plating to white gold to restore its lustrous finish.
We adjust the length of your chain or bracelet to suit your style and comfort.
We carefully tighten settings to secure any loose diamonds or gemstones.
We source and replace lost stones to perfectly match your original design.
To assess your item and provide a quote, we kindly ask you to bring it to our store. A member of our team will inspect the piece and offer guidance on the best course of action.
For many common or minor repairs, your jewellery can often be ready for collection within 30 minutes to a few hours.
Designing your own piece of jewellery is a meaningful way to celebrate life’s special moments. Whether you’re looking for a unique engagement ring, a gift with personal significance, or a piece that fits perfectly in size and style, bespoke jewellery offers a personal and timeless solution.
At Northern Diamond, we are highly experienced in bespoke design. Many of our customers choose to customise pieces from our collection or work with us to create something entirely original.
The cost of commissioning a bespoke item is often no more than selecting a ring from our existing range, making the choice both personal and practical.
We also offer jewellery remodelling, where we can transform older pieces into new designs. Whether you’d like to reuse the metal, reset existing gemstones, or modernise an heirloom, we’ll help you breathe new life into your jewellery.
The bespoke process begins with a one-on-one consultation, either in-store or online, through your preferred method of communication. We’ll discuss your ideas, inspirations, and any references you’d like to share.
You’re welcome to bring in old jewellery to reuse the gold or stones, or we can source diamonds and gemstones that match your vision. If you’re unsure where to begin, we’ll guide you with mood boards and style options to spark inspiration.
Once the design is finalised, we’ll provide a detailed quote and help you tailor the piece to suit your budget.
After the initial design is approved and quote is agreed upon, we will create a 3D model of your jewellery.
This photo-realistic image and video gives you a clear visual representation of how the final piece will look in real life, helping you feel confident in every detail of the design.
Once you’ve confirmed the 3D model, we will move forward with crafting your bespoke item.
At Northern Diamond, we believe that every idea—no matter how abstract—can be transformed into a beautiful reality.
Our dedicated team will work closely with you to ensure your custom jewellery is exactly as you imagined.
At Northern Diamond, we provide expert valuation services for your jewellery, all carried out conveniently in-store.
Whether you need a certificate for insurance, resale, or personal reference, we offer accurate and professional assessments fit for the purpose. You’re welcome to walk in at your convenience, or contact us to arrange a dedicated time slot for your valuation.
Each certificate includes a full description and current market value of your item, ensuring peace of mind and clarity for whatever purpose you require.
We use Royal Mail Special Delivery to ensure safe and secure shipping across the UK. All jewellery items are personally packed and processed in our store. With packaging and handling time included, delivery typically takes 5 to 7 working days.
We accept returns and exchanges of unworn, non-customised items within 7 days of purchase with a valid receipt. Please note that bespoke, made-to-order, or personalised pieces are non-refundable. If you have any concerns about your purchase, please contact us and we’ll be happy to assist.
You can book a consultation in-store or online to begin the bespoke design process. We’ll work with you to understand your vision, source materials, and create a 3D design before crafting your unique piece. Learn more about our bespoke service on our dedicated page.
Yes, we provide expert ring resizing services, along with bracelet and chain adjustments. Simply bring your item to our store and a member of our team will assess it and provide a quote.
We offer lifetime service for items purchased from us, both in-store and online. This includes cleaning, polishing, resizing, and repairs. Repair guarantees are considered on a case-by-case basis, and we always strive to ensure complete customer satisfaction.
We recommend cleaning your jewellery regularly with a soft cloth and storing it in a dry, secure place. Avoid exposing your pieces to harsh chemicals or wearing them during physical activities. For professional cleaning and inspection, visit us in-store.
Yes, we offer jewellery remodelling services. We can reuse your gold, diamonds, or gemstones to create a modern piece that retains sentimental value. It’s a beautiful way to give new life to old jewellery.
No problem. Our team can help you determine the correct ring size in-store. If you’re buying a gift and want it to remain a surprise, we can offer resizing after the ring is presented.
At Northern Diamond, every piece we handle tells a story—and every customer experience matters to us.
“Was served by Simon and a colleague, excellent service and knowledge on products, were easily able to find me jewellery that I wanted, very efficient and well presented store, will definitely be back”
“Loved this jewellery store in Aberdeen! The staff is genuinely friendly, and their collection is outstanding. Simon and his team offer great service – a solid 10/10 from me. Highly suggest checking them out!”
“I got my engagement wedding and engagement rings from northern diamond . I have very good experienced and I got very good price thanks to Simon and team”
“Had my engagement ring resized and polished for a very reasonable price- all done in under an hour! Will definitely be back 😊”
“Thanks for our wedding rings they are amazing”
“Very pleased with my bespoke ring. Very professional and friendly service. Thoroughly recommend and also very competitive prices!!”
