At our shop, we offer free delivery on all orders across the United Kingdom. Once you place an order, please allow up to 5 days for processing, during which we carefully prepare your item. As soon as it’s ready to ship, we’ll notify you by email or phone. All items are sent via Royal Mail Special Delivery, which aims for next-day delivery and includes insurance for added peace of mind.
If you require a different delivery method, feel free to contact us to discuss alternative arrangements.
Prefer to collect your order in person? You’re more than welcome to pick it up from our Aberdeen store once we let you know it’s ready.
We value customer satisfaction above all and are committed to providing jewellery and service that meet your expectations. If you experience any issues with your purchase, we’re more than happy to discuss it with you and find the best possible solution.
We can arrange a return for resizing or minor adjustments, and if the piece simply wasn’t what you hoped for, we’re also happy to offer an exchange for a different item.
For any items returned within 7 days in their original condition, we offer a full refund. Please note that bespoke, made-to-order, or personalised pieces are non-refundable. Your peace of mind is important to us, and we’re here to help every step of the way.
Please do not send your purchased items back without contacting us first.
Contact number: 01224 379630
E-mail: info@northerndiamond.co.uk
Returns Address: 141 Union Street, Aberdeen, United Kingdom, AB11 6BX
