We use Royal Mail Special Delivery to ensure safe and secure shipping across the UK. All jewellery items are personally packed and processed in our store. With packaging and handling time included, delivery typically takes 5 to 7 working days.
We accept returns and exchanges of unworn, non-customised items within 7 days of purchase with a valid receipt. Please note that bespoke, made-to-order, or personalised pieces are non-refundable. If you have any concerns about your purchase, please contact us and we’ll be happy to assist.
You can book a consultation in-store or online to begin the bespoke design process. We’ll work with you to understand your vision, source materials, and create a 3D design before crafting your unique piece. Learn more about our bespoke service on our dedicated page.
Yes, we provide expert ring resizing services, along with bracelet and chain adjustments. Simply bring your item to our store and a member of our team will assess it and provide a quote.
We offer lifetime service for items purchased from us, both in-store and online. This includes cleaning, polishing, resizing, and repairs. Repair guarantees are considered on a case-by-case basis, and we always strive to ensure complete customer satisfaction.
We recommend cleaning your jewellery regularly with a soft cloth and storing it in a dry, secure place. Avoid exposing your pieces to harsh chemicals or wearing them during physical activities. For professional cleaning and inspection, visit us in-store.
Yes, we offer jewellery remodelling services. We can reuse your gold, diamonds, or gemstones to create a modern piece that retains sentimental value. It’s a beautiful way to give new life to old jewellery.
No problem. Our team can help you determine the correct ring size in-store. If you’re buying a gift and want it to remain a surprise, we can offer resizing after the ring is presented.
